Cache Clearance and Incognito Mode – Troubleshooting Guide

Purpose

This guide provides step-by-step instructions to clear browser cache and use incognito or private browsing mode. These steps are commonly recommended when users experience unexpected behavior in web applications due to cached data, browser extensions, or session conflicts.

How to Clear Browser Cache

Google Chrome

1. Click the three-dot menu in the upper-right corner.
2. Go to Settings > Privacy and Security.
3. Click on Clear browsing data.
4. Set the Time range to All time.
5. Check the box for Cached images and files.
6. Click Clear data.

Mozilla Firefox

1. Click the menu button (three lines) in the upper-right corner.
2. Select Settings > Privacy & Security.
3. Under Cookies and Site Data, click Clear Data.
4. Ensure Cached Web Content is selected.
5. Click Clear.

Microsoft Edge

1. Click the three-dot menu in the upper-right corner.
2. Navigate to Settings > Privacy, search, and services.
3. Under Clear browsing data, click Choose what to clear.
4. Set the Time range to All time.
5. Check Cached images and files.
6. Click Clear now.

Safari (macOS)

1. In the top menu bar, click Safari > Preferences.
2. Go to the Privacy tab.
3. Click Manage Website Data.
4. Click Remove All and confirm by clicking Remove Now.

Using Incognito or Private Browsing Mode

Incognito or private browsing mode allows you to access a fresh session without using stored cache or cookies. This is helpful for testing and isolating browser-related issues.

How to Open an Incognito/Private Window

• Google Chrome: Press Ctrl + Shift + N (Windows) or Command + Shift + N (Mac).
• Mozilla Firefox / Microsoft Edge: Press Ctrl + Shift + P (Windows) or Command + Shift + P (Mac).
• Safari: Press Command + Shift + N (Mac).

Once in incognito or private mode, navigate to the application and attempt to reproduce the issue.

Additional Recommendations

• Ensure the browser is updated to the latest version.
• Temporarily disable browser extensions or plugins, particularly ad-blockers or security tools, and reload the page.
• If possible, test the application on a different browser or device.

If the Issue Persists

Please share the following information with the support team for further assistance:

• A screenshot of the issue or error message
• The name and version of the browser used
• The date and time the issue occurred
• A description of any recent changes to your system or network settings