Restoring Connectivity to the Vision Server – Troubleshooting Steps

Please refer to the following step-by-step guide to troubleshoot and restore connectivity to the Vision Server. This guide is designed to assist in identifying and resolving common issues that may prevent remote access to the server.

1. Confirm Server Power Status

• Physically locate the Vision Server.

• Ensure the power cable is firmly connected to the server and plugged into a functional power outlet.

• Check that the server's power indicator light is illuminated.

• If the server is powered off:

  • Press the power button once to power it on.

  • Wait a few minutes to allow the system to boot fully.

• If the server is connected via a UPS (Uninterruptible Power Supply), verify the UPS is switched on and functioning.

2. Verify Network and Internet Connectivity

Depending on whether the server uses a wired or wireless connection, perform the relevant checks:

For Ethernet (Wired Connection):

• Confirm that the network cable is securely connected to both the server and the network switch/router.

• Inspect the Ethernet port on the server for LED activity indicators:

  • A steady light generally indicates a physical link.

  • A blinking light indicates active data transmission.

For Wi-Fi (Wireless Connection):

• Connect a monitor and keyboard to the server, if not already connected.

• Log into the server and check the network connection status.

• Ensure the server is connected to the correct wireless network.

• If not connected, select the appropriate network and enter the required credentials.

3. Reboot the Server

Rebooting the server may restore lost network or system functionality.

If the system interface is accessible:

• Use the operating system's interface to perform a safe restart:

  • Start Menu > Power > Restart

If the server is unresponsive:

• Press and hold the power button for approximately 5–10 seconds until the server powers off.

• Wait for 10 seconds, then press the power button again to turn the server back on.

• Allow a few minutes for the server to fully restart.

4. Inspect Networking Equipment

• Check the power and status indicators on the network router, switch, or access point.

• Confirm that other devices on the same network have internet access.

• If multiple devices are offline, the issue may be with the network hardware or the internet service provider.

5. Notify ThingTrax Support

After completing the above steps, please notify the ThingTrax support team with the following information:

• Whether the Vision Server is powered on.

• Whether the server is connected to the internet or local network.

• Any error messages or abnormal behavior observed during the checks.
  
  

Once confirmed, our technical team will attempt to connect remotely to verify that the server is operational.